SaaS (software as a service) is a method of providing software to end-users without any installation app, but users have to access the software online through a web browser. It is also gaining attractions as SaaS apps developers also have the opportunity to earn more money.
Some of the examples of SaaS platforms include Dropbox, DocuSign, Slack, Hubspot, and Google Apps.
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Artificial Intelligence
AI is making inroads in almost all industries. In the case of SaaS, AI will see more applications in various processes such as chatbots, speed up processes, enhanced security, and voice recognition for customer services. AI will see more developments in SaaS platforms for automation and ease of work.
PaaSÂ
PaaS (platform as a service) is another type of service, which provides platforms to make and deploy its apps. Although SaaS is evolving with various upgrades and developments, there is also a big trend of PaaS where users can develop their apps and software as add-ons to the original services. It is expected that in 2020 many of the SaaS providers will also offer PaaS to support growth. It provides opportunities like scaling business by providing the editing feature and increases security by providing regular updates. So PaaS will remain the focus for SaaS providers in 2020.
Micro SaaS
Micro SaaS is basically using of adds-on to present SaaS services or developments, and usually includes the missing or addition of important features to the current system. Micro SaaS is also getting more attention from SaaS providers due to its ease of use and cost-effective way to enhance the software. There would be more involvements from app developers in 2020.
Unbundling Platform
SaaS providers offer the whole full-featured service platform, which cost more to customers. Users are moving towards software services in the form of bundles through API (application programming interface), rather than a full-priced platform service. These types of services are gaining attraction, and they will show good progress in 2020.